Our commitment to responsible gaming at 999cv
Stay safe while having fun — our tools, guidelines, and support services keep your gaming experience safe at all times.
What is responsible gaming and why does it matter?
Gaming is a form of entertainment — and ensuring it always stays that way is the core goal of 999cv's responsible gaming policy. When online gaming crosses the line from entertainment into addiction, it can have a serious impact on personal and family life.
999cv believes every player has the right to play in a safe environment. That is why we provide tools and measures to help you maintain full control over your gaming habits. From deposit limits to self-exclusion — everything is within your reach.
Remember: gaming is an expense, not an investment. Never play with money you cannot afford to lose.
For ages 21 and above only
To open an account and play at 999cv, you must be at least 21 years old. We follow a strict age verification process to protect minors from gaming.
Our protection tools
999cv provides several practical tools to help you stay in control of your gaming — all of which you can activate and manage yourself.
Deposit Limit
Set a maximum daily, weekly, or monthly deposit amount. Once set, it takes effect immediately, and increasing it requires a waiting period — this is an intentional part of your protection.
Time-Out Break
If you feel you need a break, take a time-out ranging from 24 hours to 90 days. During this period you will not be able to log into your account or play any games.
Self-Exclusion
If gaming has truly become a problem, choose long-term self-exclusion. Once activated, your 999cv account will be completely deactivated.
Gaming History Review
View your full gaming history in your account — how long you played, how much you deposited, and how much you withdrew. Being aware of your own habits is the first step toward responsible gaming.
Direct Support
If you have any concerns about gaming, contact us via 24/7 live chat or send an email to [email protected]. Support is available in both Bengali and English.
Family Protection
To prevent younger family members from accessing 999cv on your device, use a PIN or password on your device and make it a habit to log out.
Recognise the signs of a gaming problem
If any of the following signs appear in yourself or someone you know, it is important to seek help.
Warning signs
Gaming addiction often develops gradually. If you notice the following signs, take a break and contact us.
- You feel the urge to play more in order to win back money you have lost.
- You are neglecting family, friends, or work because of gaming.
- You are spending beyond your budget or taking on debt.
- You are hiding information about your gaming from people close to you.
- You feel restless or irritable when you are not playing.
- You are using money meant for daily essential expenses on gaming.
- You have repeatedly tried to stop or reduce gaming but failed.
How to use the protection tools
You can activate your gaming protections in just a few steps from the 999cv dashboard.
Log into your account
Log into your 999cv account and click the profile icon in the top right corner.
Open the "Responsible Gaming" menu
Find the "Responsible Gaming" section in your account settings.
Choose the tool you need
Select a deposit limit, time-out, or self-exclusion — whichever you need — and enter the amount or duration.
Confirm
Follow the on-screen instructions to confirm your setting. The change will take effect immediately.
Contact us if you need help
If you run into any issues or need more information, the 999cv support team is always ready. Contact us via live chat or at [email protected].
Financial control and limits
Setting financial boundaries is an important part of responsible gaming. At 999cv, with a minimum deposit of ৳300 and a minimum withdrawal of ৳500, you can start on a small scale.
Transactions can be made via bKash, Nagad, Rocket, Upay, and bank transfer. Withdrawals are generally processed within 15 minutes to 2 hours.
Set your budget before starting a gaming session — decide how much you can spend per day or per week and try not to exceed that limit. This habit will keep your gaming experience enjoyable.
| Category | Limit |
|---|---|
| Minimum Deposit | ৳300 |
| Minimum Withdrawal | ৳500 |
| Withdrawal Time | 15 Minutes – 2 Hours |
| Payment Methods | bKash, Nagad, Rocket, Upay, Bank Transfer |
Need help? We are here for you
24/7 Dedicated Support
If you have any concerns about gaming, talk to us directly. The 999cv support team is available day and night, seven days a week.
- Live Chat: Log into the site for instant connection — available 24/7.
- Email: [email protected]
- Language: Support is available in both Bengali and English.
If you feel gaming addiction is becoming a real problem, contact us directly — we will assist you confidentially.
Frequently asked questions about responsible gaming
Enjoy responsibly
Join us today for a safe and enjoyable gaming experience at 999cv. Cricket, slots, casino games — enjoy everything at your own pace.