999cv's Privacy Policy

999cv ("we", "us", or "the platform") treats your privacy with the utmost importance. This privacy policy explains what information we collect, how we use it, and how we keep it secure when you use our website 999cv.lat — whether you are registering, playing games, or using any of our services.

This policy should be read together with our Terms & Conditions. By using 999cv's services, you agree to the terms of this privacy policy. If you do not agree with any part of this policy, please stop using our services and contact us for assistance.

This privacy policy applies only to individuals aged 21 or older who are eligible to use 999cv's services.

To provide you with our services, 999cv may collect the following types of information:

2.1 Information You Provide Directly

• Identity Information: Full name, date of birth, national ID number (where applicable for verification).
• Contact Information: Email address, mobile number.
• Account Information: Username, password (stored in encrypted form), security question answers.
• Financial Information: Payment method details (bKash, Nagad, Rocket, Upay, or bank account information), transaction history.
• Support Information: Information provided when you contact us via live chat or email.

2.2 Automatically Collected Information

• Device Information: IP address, browser type and version, operating system, device identifier.
• Usage Information: Pages visited on the website, links clicked, time and duration of service use.
• Gaming Information: Play history, bet amounts, win/loss records, preferred game types.
• Cookies & Tracking: Information collected through cookies, web beacons, and similar technologies (see section 8 for details).

2.3 Information Received from Third Parties

• Transaction verification information from payment processors (such as bKash, Nagad).
• Information received from identity verification services.
• Information from fraud prevention and security verification services.

999cv uses your information only for legitimate and necessary purposes. We process your data for the following reasons:

3.1 Service Delivery & Operations

• Creating and managing your account.
• Processing deposits, withdrawals, and other financial transactions.
• Activating gaming services and promotional offers.
• Managing your VIP level and loyalty rewards.
• Providing customer support — via live chat and email.

3.2 Security & Legal Compliance

• Verifying your identity and ensuring account security.
• Preventing fraud, money laundering, and other illegal activities.
• Enforcing responsible gaming policies.
• Meeting legal obligations and responding to requests from authorities.

3.3 Improvement & Personalisation

• Improving our services, website, and user experience.
• Personalising game recommendations and offers based on your preferences.
• Using anonymised data for analytics and research.

3.4 Communications

• Sending important account notifications (transaction confirmations, password changes, etc.).
• Subject to your consent, informing you about promotional offers and updates.

999cv never sells or rents your personal information. However, data may be shared with third parties in the following limited circumstances:

4.1 Service Provider Partners

Information is shared with our technology service providers, payment processors (bKash, Nagad, Rocket, Upay, and banking partners), identity verification services, and data security organisations only to the extent necessary for them to carry out their designated functions. All such partners are required to comply with our data protection standards.

4.2 Legal Obligations

We may disclose your information to relevant authorities if required by a court order, a lawful request from a law enforcement agency, or under applicable law.

4.3 Business Changes

In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new entity. We will notify you in advance of any such change.

4.4 With Your Consent

Outside the cases listed above, we will not share your information with any third party without your explicit consent.

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by legal or regulatory obligations.

5.1 Active Account Data

While your account is active, we retain your full profile information, transaction history, and gaming records.

5.2 After Account Closure

Even after an account is closed or becomes inactive, certain information may be retained for a defined period for legal compliance and fraud prevention purposes.

5.3 Data Deletion Requests

You may request the deletion of your personal information. However, some data may need to be retained due to legal obligations or dispute resolution requirements. To submit a deletion request, contact us at [email protected].

999cv applies industry-standard technical and administrative measures to protect your information:

• SSL Encryption: All data transmission on our website and application is secured with SSL/TLS encryption.
• Password Hashing: Your password is never stored in plain text; it is hashed using a strong encryption algorithm.
• Secure Server Infrastructure: Our servers are protected at both physical and digital levels.
• Access Controls: Only authorised staff, on a need-to-know basis and under a least-privilege policy, have access to your information.
• Regular Security Audits: Our systems undergo regular security audits and vulnerability assessments.
• Two-Factor Authentication: We offer two-factor authentication (2FA) as an option for account access.

However, no data transmission over the internet is 100% secure. We make every effort to protect your information, but no system can be guaranteed completely impenetrable. Your role in keeping your account secure also matters — use a strong password and never share your login details with anyone.

You have the following rights regarding your personal information:

7.1 Right to Access

You may request a copy of the information we hold about you at any time.

7.2 Right to Rectification

If your information is inaccurate or incomplete, you may request a correction. Many details can be updated directly in your account settings.

7.3 Right to Deletion

In certain circumstances, you may request the deletion of your personal information, though some data may need to be retained due to legal obligations.

7.4 Right to Object to Processing

You may object at any time to the use of your information for marketing purposes and unsubscribe from promotional communications.

7.5 Right to Data Portability

You have the right to receive your personal information in a structured and commonly used format.

To exercise any of the above rights, contact us at [email protected]. We will respond as quickly as possible after verifying your request.

999cv uses cookies and similar tracking technologies to improve your browsing experience and ensure the functionality of our services.

8.1 Types of Cookies

• Essential Cookies: Required for the core functionality of the website (login sessions, security tokens). These cannot be disabled.
• Functional Cookies: Remember your preferences and settings (language selection, account preferences).
• Analytics Cookies: Collect anonymised data about user behaviour to help us improve our services.
• Marketing Cookies: Used to display relevant advertisements and offers (only with your consent).

8.2 Cookie Controls

You can disable or delete cookies from your browser settings. However, disabling essential cookies may affect the functionality of some parts of the website.

999cv is strictly prohibited for anyone under the age of 21. We do not knowingly collect any personal information from minors. If we become aware that information from a minor has been collected, we will delete it immediately and close the associated account.

If you believe a minor is using our platform, please notify us at [email protected].

Our platform may have connections to third-party services (payment gateways, game providers). These third parties have their own privacy policies and are responsible for their own data processing. 999cv's privacy policy applies only to our own platform.

During payment processing (bKash, Nagad, Rocket, Upay, or bank transfer), the relevant payment provider's own privacy policy will apply. We do not store complete financial payment details — only the limited information required to verify the transaction is retained.

999cv reserves the right to update this privacy policy at any time. If there are significant changes, we will notify you in the following ways:

• By posting a notice on the website.
• By sending a message to your registered email.
• By displaying a reminder at your next login.

Continuing to use our services after changes have been made will be considered your acceptance of the updated policy. It is therefore advisable to visit this page regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team:

We will process your request as quickly as possible. Our support team is always here for you.